{"id":951,"date":"2013-07-04T18:49:52","date_gmt":"2013-07-04T22:49:52","guid":{"rendered":"http:\/\/www.jcmcom.com\/jcmblog\/?p=951"},"modified":"2013-07-08T12:14:42","modified_gmt":"2013-07-08T16:14:42","slug":"the-customer-in-mind","status":"publish","type":"post","link":"http:\/\/www.jcmcom.com\/jcmblog\/2013\/07\/04\/the-customer-in-mind\/","title":{"rendered":"The Customer in Mind"},"content":{"rendered":"<p>The problem with customer-facing IT systems is that they are not built  for the customer. Even in-house systems are often specified by expert  users or management without involving the people who will actually be  the main users of the system.<\/p>\n<p>Read the full article here:<br \/> <a href=\"http:\/\/www.oracle.com\/us\/corporate\/profit\/current-issue\/big-ideas\/062013-svesterli-1961640.html\" target=\"_blank\">The Customer in Mind<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The problem with customer-facing IT systems is that they are not built for the customer. Even in-house systems are often specified by expert users or management without involving the people who will actually be the main users of the system. Read the full article here: The Customer in Mind<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[1,6],"tags":[],"_links":{"self":[{"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/posts\/951"}],"collection":[{"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/comments?post=951"}],"version-history":[{"count":2,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/posts\/951\/revisions"}],"predecessor-version":[{"id":1001,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/posts\/951\/revisions\/1001"}],"wp:attachment":[{"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/media?parent=951"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/categories?post=951"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/tags?post=951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}