{"id":3012,"date":"2015-09-05T13:54:42","date_gmt":"2015-09-05T17:54:42","guid":{"rendered":"http:\/\/www.jcmcom.com\/jcmblog\/?p=3012"},"modified":"2015-09-05T16:44:38","modified_gmt":"2015-09-05T20:44:38","slug":"whats-a-critical-marketing-best-practice-that-is-often-overlooked","status":"publish","type":"post","link":"http:\/\/www.jcmcom.com\/jcmblog\/2015\/09\/05\/whats-a-critical-marketing-best-practice-that-is-often-overlooked\/","title":{"rendered":"Which critical marketing best practice is most often overlooked?"},"content":{"rendered":"<p><a href=\"http:\/\/www.jcmcom.com\/jcmblog\/wp-content\/uploads\/2015\/09\/JC-Marketing195.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-3020\" src=\"http:\/\/www.jcmcom.com\/jcmblog\/wp-content\/uploads\/2015\/09\/JC-Marketing195-300x300.jpg\" alt=\"JC Marketing195\" width=\"300\" height=\"300\" srcset=\"http:\/\/www.jcmcom.com\/jcmblog\/wp-content\/uploads\/2015\/09\/JC-Marketing195-300x300.jpg 300w, http:\/\/www.jcmcom.com\/jcmblog\/wp-content\/uploads\/2015\/09\/JC-Marketing195-150x150.jpg 150w, http:\/\/www.jcmcom.com\/jcmblog\/wp-content\/uploads\/2015\/09\/JC-Marketing195-1024x1024.jpg 1024w, http:\/\/www.jcmcom.com\/jcmblog\/wp-content\/uploads\/2015\/09\/JC-Marketing195.jpg 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><span style=\"color: #ff0000;\"><strong>I LOVE marketing<\/strong><\/span>\u2014<em>especially in the field of advertising and branding!<\/em> And as much as I LOVE doing it &#8230; <em>I LOVE talking about it<\/em>.<\/p>\n<p>Marketers like our JC Marketing Communications team enjoy the verbal &amp; mental jousting that leads to impassioned, spirited debates. <strong><em>The result<\/em>\u2014Our client WINS.<\/strong> Imagine that? <em>We fight hard NOT to be right, but for the sake of our client\u2019s mission<\/em>\u2014which, is focused on their return on investment (ROI). They put out \u201cgood money\u201d and NEED to get back a major reward.<\/p>\n<p>In this business of marketing &amp; advertising &#8230; <em>you have to have a voracious appetite for learning<\/em> &#8230; because it\u2019s through the <em><strong>\u201clearning you can do the churning.\u201d<\/strong> <\/em>You cannot provide innovation and achieve your client\u2019s desired outcomes without putting in the work. Personally, I find it fascinating <em>\u201cwhy people make the choices they make. Particularly when it comes to purchasing decisions. <\/em><\/p>\n<p>I love learning what is considered a \u201cclean &amp; classy layout\u201d to one client in an industry &#8230; but that exact same layout is \u201cboring or ordinary\u201d to another client in that same industry. I love understanding why a brochure layout appears \u201cbusy\u201d to one client &#8230; and yet that same layout speaks \u201cWOW\u201d to another client from the same industry. It\u2019s rewarding when learning <em>the tipping point or pain points of one demographic &#8230; or what\u2019s pleasurable (emotionally) to another demographic.\u201d<\/em><\/p>\n<p>I love breaking marketing down\u2014the anatomy of it &#8230; that fierce process of drilling down deep &#8230; right to it\u2019s molecular strands (DNA). And then further dissecting that. <em>What a rush it is searching for the key sub-atomic particles that can influence my audience to take the action my client and I desire. <\/em>It\u2019s exciting because the target market is always \u201cpredictably irrational.\u201d Marketing is an ever challenging process where you have to be ready to test and refine infinitely &#8230; nurturing, evolving and yet, remember to be calculated in your process. <span style=\"color: #ff6600;\"><strong>A blend of science and emotion!<\/strong> <\/span><em><span style=\"color: #3366ff;\"><strong>Our philosophy opens more doors to bigger clients simply because we have gone deeper than most marketing &amp; advertising agencies typically go.<\/strong><\/span><br \/>\n<\/em><\/p>\n<p>By now you know why I like to break down marketing architecturally. I\u2019m sure it\u2019s because in many ways I\u2019m very analytical\u2014without being anal. I\u2019ve always enjoyed subjects like math and science. I enjoy structure &amp; logic &#8230; and yet, what makes me different is I adore the chaos within the marketing malestrom. The spiderwebbing tapestry versus the straight weave. Exactly what does that mean? <em><strong>Out of all that chaos &amp; bedlam of information, it allows me to birth insanely great creativity!<\/strong><\/em> That\u2019s right. Despite being a very analytical type, I embrace spontaneity. Thrive on it. My business partner Mike G says, <em>\u201cJC loves the moment when he\u2019s put in a position of discomfort. A place where he identifies \u201ccontrolled spontaneity.\u201d<\/em> And G\u2019s right &#8230; dare I say it? It\u2019s the orgasm of the profession &#8230; the reward for the effort of marketing &amp; decision-making done well.<\/p>\n<p><strong>Marketing &amp; branding<\/strong>\u2014<em>as I have practiced it for nearly 40 years<\/em>\u2014is NOT for the faint of heart. If you don\u2019t embrace change&#8230; or just want to RIGHT all the time, forget it. And there\u2019s so many different factors that can get introduced into your equation as you are in the middle of solving the issue. That\u2019s why there\u2019s a razor thin line between success and failure. <strong><span style=\"color: #3366ff;\"><em>Measure it &#8230; track it &#8230; it\u2019s what JC Marketing stands for. <\/em><\/span>As \u201cmarketing rockstars\u201d &#8230; it\u2019s the only way we know if the fans are diggin\u2019 our tune(s)! <\/strong>And best part is\u2014you have to accomplish your mission under extremely insane deadlines. <strong><em>What a rush flying without a net! <\/em><br \/>\n<\/strong><\/p>\n<p>And as much as I know about marketing &amp; branding\u2014<em>or what my pastor calls \u201cmy behavioral science thing\u201d<\/em>\u2014for me it is like a \u2018smoke ring\u2019 of <em>whatever<\/em>. An ever changing nebula of organic energy and fickleism that no one can ever seem to nail down. For folks like you looking to solve a specific problem, no wonder why you all are confused and jaded by the marketing experts. <em>You want the magic wand &#8230; the magic bullet.<\/em> There isn\u2019t one. Marketing is a roll your sleeves up career. And that\u2019s another reason why the marketing profession is fun for me.<\/p>\n<p>One thing I wish were different. Our \u201ccreative field\u201d suffers from the interpretive opinion culture. Although there\u2019s not many professions that are excluded. I can think of one though. Stand-up comedy. Any LIVE comedy act instantly knows from the audience reaction when he\/she\u2019s is cooking with gas &#8230; or about to be skewered. By the audience that is. But I digress &#8230;<\/p>\n<p>This leads me to share the information you came here for. A few colleagues were recently discussing the <span style=\"color: #ff0000;\"><em><strong>critical marketing best practices<\/strong><\/em><\/span>.<\/p>\n<p>We grant you insider view\/access:<\/p>\n<p><span style=\"color: #3366ff;\"><strong>What is a critical marketing best practice that is often overlooked?<\/strong><\/span><\/p>\n<ul>\n<li>A critical best practice I see most often overlooked is continuing to maintain contact and offer value to customers post-sale. <em><strong>Maintaining that relationship in a meaningful and systematic way<\/strong> <\/em>allows you to open the door to <em><strong>a plethora of referrals<\/strong><\/em>\u2014and importantly &#8230; <em><strong>repeated sales<\/strong><\/em>. Some companies who do this very well might offer <em>in-person training courses for subjects like web development and digital marketing<\/em>. And once you&#8217;ve enrolled in a course, <em>they become dedicated to your success until well after you&#8217;ve finished<\/em>. They do this by offering free workshops, networking events, job listings <em>&#8230; to find a job using your newfound skills<\/em>.<\/li>\n<\/ul>\n<p><span style=\"color: #ff6600;\">He went on to say:<\/span><\/p>\n<ul>\n<li>At the end of the day <em>tactics and execution can all be optimized fairly quickly<\/em>\u2014systems and efficient workflows can be put in place. But <strong>without an effective strategy, everything falls short.<\/strong> To me, everything comes back to content. Content is the foundation of any company. <em>Content is the documentation of validating the reason why the company is in business in the first place<\/em>. When a company doesn&#8217;t have content (or good content) &#8230; it really makes me wonder how far they think they will be able to get. Especially by seducing the new age of educated buyers. Copywriting and ads are great, but \u201cmagic\u201d words may quickly lose value from overuse<em> (by other marketers)<\/em>. And also lose value as potential customers begin seeking more substantial value. Even though recent surveys keep saying that more money is being poured into content, I still <strong>don&#8217;t believe companies are spending enough time on building a bulletproof content strategy that\u2019s backed by data<\/strong>. Marketers have to get their hands dirty\u2014<em>read more about their customers<\/em>\u2014get in touch with their customers, and read a lot about their industry &amp; product. Simply\u2014<em>many novices and marketers overlook the importance of understanding all of the pain points of their customers<\/em> &#8230; and turning that into genuine content.<\/li>\n<\/ul>\n<p><span style=\"color: #ff6600;\">A fellow colleague added:<\/span><\/p>\n<ul>\n<li>I agree, but want to add this unique angle. Keep your content at the potential clients level\u2014FREE from industry jargon. As marketers put out more and more content, we typically ascend into some level of technicality that is very fun to write about &#8230; or discuss with our peers, <em>but lost on a potential customer.<\/em> Take for instance &#8220;marketing automation&#8221;&#8230; <em><strong>Unless you are very 101 with your content, it can potentially be completely lost on your intended audience.<\/strong><\/em><\/li>\n<\/ul>\n<p><span style=\"color: #ff6600;\">Another colleague went on to say:<\/span><\/p>\n<ul>\n<li>Great point. So True. <strong>You have to practice removing the jargon<\/strong>. When you do a lot of research its easy to fall into the same trap that professors fall into\u2014\u201cbelieving in new words,\u201d <em>rather than focusing on the benefits behind those new insights.<\/em> You can\u2019t alienate. I feel that many marketers, as they focus more and more on pushing out content, the pressure is to make more words\u2014<em>that makes sense because long form content is good<\/em>\u2014but when that long form means adding <strong>words that don\u2019t add value then it misses the point. <\/strong>This is our solution for this problem, keeps you grounded (keeps content at the potential clients level). <span style=\"color: #3366ff;\"><strong>The Solution:<\/strong><\/span> Make content HYPER tailored to your potential customers\u2014which means <em><strong>NO MORE general marketing advice<\/strong><\/em>. Stay clear of marketing 101 content. Make content tailored to their industry, their customers. This worked for me when I took my consulting practice to a higher level because I focused on a specific vertical. It gave me industry expertise in the higher education market, alternative education market. I had early problems and had to turn down potential deals. BUT it helped me become an expert in an industry, and take on more clients within that industry. I leveraged that super tailored content with workshops, where attendees accomplished stuff. <em>I got deals because they knew that my team could do it better.<\/em> And for the people who didn\u2019t hire my team, we are still in good relations. Yes\u2014<em>they basically got free consulting<\/em>\u2014but they were never going to hire us anyway. <em><strong>The better information you give out (as in information that is \u201cprofessional\/ hired work\u201d level)\u2014the higher quality the lead &#8230;<\/strong><\/em>When I would ask them why they wanted us, I frequently heard something like \u201cwell, if you are giving us this for FREE\u2014<em>and it works well<\/em>\u2014then what even <strong>better results<\/strong> can we expect when we hire you.\u201d<\/li>\n<\/ul>\n<p><span style=\"color: #ff6600;\">Another spirited colleague chimed in &#8230;<\/span><\/p>\n<ul>\n<li>I just had to say this &#8230; <span style=\"color: #ff0000;\"><strong>Writing content is NOT the goal.<\/strong><\/span><br \/>\n<em><strong>Getting readers to do the thing that you are writing about is the goal. <\/strong><\/em>Think of it like personal training. Everybody knows how to get fit\u2014<em>its science and common knowledge.<\/em> But personal training is a rapidly growing industry and its because it gets people to do the work that they already know they should have been doing. If you treat your content like this, your early traction might be lower (because its segmented and targeted to a specific vertical) BUT the amount of flexibility it gives you as collateral for outreach is AMAZING.Its like: <em>I noticed you are interested in doing \u201cA,\u201d so I did \u201cA\u201d for you a little bit\u2014and here it is\u2014and I hope it helps you get \u201cA\u201d done more easily.<\/em>Things happen:1. You build a portfolio of SHOWABLE work (whatever it is\u2014you can showcase it.)1. You look like you genuinely care.If they don&#8217;t hire you, its fine. Because that vertical is ripe with dozens and dozens of competitors that you can present that work to. Over time, you keep doing that and you will have built a portfolio that is insanely \u201cvaluable\u201d that pro-bono or not\u2014companies are going to find you.<\/li>\n<\/ul>\n<p><span style=\"color: #ff6600;\">And lastly &#8230;<\/span><\/p>\n<p>A lot of content I put out for our agency is about high level web development\u2014but I throw in pop culture references, allusions, and other relatable elements to take the technical edge off of otherwise boring industry jargon. We all have content about <em><strong>branding and marketing<\/strong><\/em>\u2014why not give it some original flair and diversify the library available to our personas so they don\u2019t get lost.<\/p>\n<p>For everyone who persevered this article, I hope you\u2019ll be blessed by this extremely valuable advice from these gurus.<\/p>\n<p>Insightful? Yes. Throughout their discussion, these pros respectfully disagreed at times, and yet built upon each others idea. It\u2019s okay to disagree.<\/p>\n<p>A good friend once told me: <em>\u201cIf you are in a relationship with someone and you both agree on everything\u2014one of you is unnecessary.\u201d\u00a0 <\/em><\/p>\n<p><em><strong>It makes total sense to me, but what about our target market? That\u2019s marketing &#8230;<br \/>\n<\/strong><\/em><\/p>\n<p>Be blessed always!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I LOVE marketing\u2014especially in the field of advertising and branding! And as much as I LOVE doing it &#8230; I LOVE talking about it. Marketers like our JC Marketing Communications team enjoy the verbal &amp; mental jousting that leads to impassioned, spirited debates. The result\u2014Our client WINS. Imagine that? We fight hard NOT to be [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/posts\/3012"}],"collection":[{"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/comments?post=3012"}],"version-history":[{"count":20,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/posts\/3012\/revisions"}],"predecessor-version":[{"id":3033,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/posts\/3012\/revisions\/3033"}],"wp:attachment":[{"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/media?parent=3012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/categories?post=3012"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.jcmcom.com\/jcmblog\/wp-json\/wp\/v2\/tags?post=3012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}